[mothered]

I ordered a pair from Currys and just called them using the EB method. They said they would call me back within 7 days after they reviewed my case. Does this normally happen or do you reckon they are onto me? It was a £150 order but it was a fresh account with no history..

It sounds like they've opened an Investigation, whereby they're cross-checking the consignment with the carrier.

If so, It's simply part of company protocol to move forward with the claim.