[Filament]

Did you send the EB directly to them, or to an address nearby?

Can't comment for @TiPs, but in general directly to them is safer. I've had SE fail with a modified address. I was a lot less informed of the FTID method (having only read Bob's e-book and believing it, rather than properly researching) so there were other factors that may have led to the failure though.

It was sent back direct to them empty with no weight. Waited 2-3 days and contacted them via live chat and they "contacted" the returns team while I was on chat and then processed refund. Not sure if I was lucky or what so cannot confirm if this would work for you also sorry

Great to have another data point. Thanks.
No reason to apologize.