[Filament]

One thing i have never understood though, I have used a different delivery/billing address before, some websites don't question it, others do.

As per my example above, It depends how the company's claims department Is structured and whether the representative will take the extra step to cross-check the details at hand.

For Instance, If I have enough time at work, I will check the Information. If It's close to my lunch break, I don't bother and simply process the claim.

Goes to show timing of the SE is so important. I always try to call right before day-end (preferably on a Friday/Saturday) when I feel like I'm at the last step.