[mothered]

I'm going to take a wild guess and say they lack the funds. I know that was my case when I first started in the SE world.

I see your point, however he/she wouldn't have stated this:

but in my country (belgium) they come to pick up your phone so boxing.... is not an option

Unless a fake POP Is used, the company will not request a pickup for an Item they didn't sell to a given consumer.