[mothered]

I have only done 1 claim on PayPal with this account before. that was in february this year. Since then ive used PayPal a lot for legit transactions. ive had the account for a while now.

You've only done the one claim for the duration of the account, so you'll be fine.

My main concern is when i go on to my claims page on PayPal i see the one from february which is the same retailer as this one. will it flag at their end?

Although the claim Is against the same company, by no means does It Indicate suspicious activity on the account.

As far as you're concerned, they've simply failed (yet again) to deliver your goods which Is no fault of your own.

- Yes, I was initially planning DNA as it is known to work. especially as the carrier, has foolishly attempted to deliver the parcel to a house few doors down and took a picture of that door and uploaded that to my tracking id rather than taking a picture of the items left on my doorstep!

Then you cannot use any of your suggestions:

Do i say the item is missing parts, the item is different to what i ordered or do i say it is not in the condition it is supposed to be (open and used rather than new)?

You're using the DNA, thus you're not supposed to have the package/Item to begin with.

Under PayPal's Buyer Protection, you're covered If an Item doesn’t arrive, so this Is what you'll use when claiming the DNA.