[steadyremiix]

It's simply a routine Investigation, just like every other company.

Wait for their reply and we'll take It from there.

"I have just spoken to DPD regarding this issue again and they have informed me that they have escalated this to a signature dispute. This means that all the evidence will be reviewed, the driver will be interviewed and will revisit your premises to try and rectify this matter. "

the last thing i wanted was for the driver to be affected by this.

Try not to overthink the SE.

Wait for their reply and we'll take It from there.

Our depot has informed us that our driver remembered this delivery. The property was a residential address with red door.

The GPS of our driver places him at the correct location. Our depot spoke to our driver who said your customer was behind the flat door and he told him to leave your parcel in front of the door. He said he does not want to open door. Our depot has also found previous deliveries matching to the current one.

i wasn’t even home so the delivery driver is lying