[Imprisma]

You can go with Paypal or you can respond to Pandora telling them that Royal Mail wasn't able to help. I would keep Paypal as a back-up until it seems like you've failed with the company directly. What did you tell Pandora when you contacted them?

Also, keep in mind if you SE this, you'll have to SE to get any service for it in the future. Not sure if Pandora offers services like free cleaning, but the ring will most likely tarnish eventually.

thank you for getting back to me I said to them that the ring did not arrive they send an automated response and it's not very helpful I have tried calling they do no pick up the call so I have opened a Paypal dispute it is a bit weird because they did not send me a confirmation email or anything just took the payment.

Give Paypal that information - you tried to contact Pandora and they will not respond to you. Only automated messages. Escalate the dispute to a claim when you can. Did they provide a tracking number for the order?

the problem is that when I ordered only the money was taken and the ring was delivered no emails at all no confirmation email no tracking nothing so as far as I was concerned I didn't even know if I had ordered other then it being on my Paypal