[mothered]

Just a quick update I attempted dna,the rep has opened an investigation in which I will get a response in 24 hours .

Thanks for the update.

As I've mentioned countless times, an Investigation Is part of company protocol to move forward with the claim. It's perfectly normal under the circumstances. They'll cross-check the consignment with the carrier's manifest, Inclusive of whether It's deemed delivered to the correct destination.

Please reply the moment you receive their response.

Refund was successful.had to contact them a few times but worth the wait .

Well done with the successful outcome.

This clearly demonstrates that an Investigation, Is nothing more than a piece of paperwork that's required as part of the claims process.