[mothered]

Just a quick update I attempted dna,the rep has opened an investigation in which I will get a response in 24 hours .

Thanks for the update.

As I've mentioned countless times, an Investigation Is part of company protocol to move forward with the claim. It's perfectly normal under the circumstances. They'll cross-check the consignment with the carrier's manifest, Inclusive of whether It's deemed delivered to the correct destination.

Please reply the moment you receive their response.