[mothered]

i let them know that, let’s wait for the response.

In my view, I believe you have a pretty strong case In justifying why you didn't receive the package.

Please keep us updated.

btw from the sweets and drink i tried, i’m pretty disappointed. i’ll stick to my own snacks from now on

I've experienced very similar circumstances.

I only opt for food/drinks that I've already tried beforehand.