[OriginalApe]

The partial/missing Item method, Is always based against the weight of the Item(s).

They've cross-checked the dispatched weight (at their warehouse) against the received weight (at the carrier's depot) on the consignment/manifest, and given they've matched, It was deemed delivered.

In future, be sure to check the weight(s) prior to moving forward with the missing Item/partial method.

If it doesn’t show the weight on the package does that mean they didn’t record the weight?