[zedrox464]

Massive success! I told them exams were the week after next week and I only have that laptop and have no other alternative. I told them the exams were online and told them they could even send me a bad computer temporarily. The rep then told me he can't send out a replacement because the computer needs to be sent back first, and if only my keyboard was really broken, he could send me an omen external keyboard and after exams, I send the PC back, he even said I could keep the keyboard after exams as a sorry from them. I was considering this but decided to push and see if he would send me a replacement. He then put me on hold and after 2 minutes he said he would have sent me a replacement first, but there is no stock, so there was no go. He then finally put me on hold for 5 mins and said there was a slightly upgraded model, and he will send that. He did not even ask me for a credit card or any pics or POP! The only info about the system I had to give was the S/N, specs and problem. I felt on a roll, and tried SEing Seagate and idk if I got lucky or what, but I SE'd a 2TB SSD for only $13 which is the price of AR. I was unable to talk him down, so I just made a Privacy card with a $14 limit and used it. What I learned about SE is
1. Whenever a rep says nothing can be done, that's not true.
2. Always have a convincing story with no inconsistencies or contradictions
3. Phone Support > Live Chat.
4. Make the rep feel for you
5. Act helpless, but not like a baby. Basically submit to the reps mercy.
6. Always be nice!!!!!!! If you are nice, the rep is nice and is far more likely to help you out
I plan to get all the details of an Alienware laptop and it's the owner and try a similar SE later down the line