RE: Lenovo SE? 03-12-2020, 08:35 PM
#89
(03-12-2020, 08:26 PM)neekhavod Wrote:(03-11-2020, 08:48 PM)mothered Wrote:"This is so absurd, why does this keep happening??? I tried to remove the battery already and I haven't tried to dissemble the laptop since my initial email but it's clear that it's gotten worse. While I was disassembling the laptop and trying to remove the battery, there were two screws at the bottom of the battery that weren't coming out, no matter how hard I tried. The swelling of the battery probably lodged the screw in weird or morphed the screw socket. I don't want to force it out because I might accidentally puncture the battery and have some sort of accident. I don't think I can ship the laptop without the battery... I will try to ask another carrier if they can ship it without telling them about the damage. " This was the email I've drafted up, it doesn't seem like he's gonna budge on his stance on having the laptop first. If the next email confirms that he won't send out a replacement, I will say that USPS is willing to take it, damaged and all, but they won't provide a tracking number or something.(03-11-2020, 03:45 PM)neekhavod Wrote: "I cannot open any the attachments. If you can send the machine without the battery, that will suffice. I would send it and not tell the shipper anything about damage. I need the device to take any further action." Was his response today, I still have my backup of saying that I cannot remove the battery without further hurting the battery. Should I proceed with this?
Quote:I still have my backup of saying that I cannot remove the battery without further hurting the battery. Should I proceed with this?Absolutely.
The objective Is to exhaust every possible option at your disposal, with the Intention of (obviously) getting them to Issue a refund/replacement.
Quote:If the next email confirms that he won't send out a replacementYou still have a number of options available, so wait for their reply and we'll take It from there.














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