[mothered]

It contains the serial number and the battery information that he is requesting.

Okay, I'd still opt for sending every file In a corrupted format.

If they're still adamant with their request, then you have a backup plan- sending the aforementioned photo.

"I cannot open any  the attachments. If you can send the machine without the battery, that will suffice. I would send it and not tell the shipper anything about damage.  I need the device to take any further action." Was his response today, I still have my backup of saying that I cannot remove the battery without further hurting the battery. Should I proceed with this?

I still have my backup of saying that I cannot remove the battery without further hurting the battery. Should I proceed with this?

Absolutely.

The objective Is to exhaust every possible option at your disposal, with the Intention of (obviously) getting them to Issue a refund/replacement.