[saint28]

I'd personally opt for this and send the corrupted files In their entirety.

What photo does this relate to?

It contains the serial number and the battery information that he is requesting.

Okay, I'd still opt for sending every file In a corrupted format.

If they're still adamant with their request, then you have a backup plan- sending the aforementioned photo.

"I cannot open any the attachments. If you can send the machine without the battery, that will suffice. I would send it and not tell the shipper anything about damage. I need the device to take any further action." Was his response today, I still have my backup of saying that I cannot remove the battery without further hurting the battery. Should I proceed with this?