[Sugar_chill]

Re: [TENGA] Thank you for your inquiry! [Defective Product / Warranty Inquiries 20200311015024]

Sabrina Stone
to tenga_global, me
10 hours agoDetails
Dear Vincent,

Thank you for your inquiry! This is Sabrina from Customer care at TENGA Co., Ltd.
We are sorry to hear there has been a problem with your FLIP BLACK!

Please provide the following details for us to process your defective item inquiry:
- date of purchase (month/year)
- photos of the item [including the damaged area] and your receipt/proof of purchase

Please also describe the following:
- how the item was washed (any cleansers or tools used, etc.)
- how the item was dried
- how the item was stored
- type(s) of lubricant used with the item
- how the damage occurred (during use, during cleaning, etc.)
- anything else you think may be relevant

Thank you for your time and I hope to resolve this for you quickly.

Best regards,

Sabrina

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The only thing is I dont have a receipt an lot of that doesn't apply so not sure why she put that