[saint28]

Precisely how did your last conversation end?

The last time I spoke to him was through the email that I posted here. He didnt respond to the email with an email but with a call instead. I didn't answer the phone when he tried to call me, so he left a voicemail and said that they couldn't do anything more without the laptop.

Request your claim be escalated, and see how they respond.

I was sent the email yesterday and he responded with, "Lenovo will need the machine in order to take any action. There is no escalation point which will provide another answer." Should I say that I managed to recover the laptop and proceed from there? But since I told them that the battery exploded or was close to, wouldn't that be a shipping hazard or does that not matter?