[mothered]

How should I follow up on this? Should I say I was able to recover the laptop somehow, because he still thinks I got rid of it.

Precisely how did your last conversation end?

The last time I spoke to him was through the email that I posted here. He didnt respond to the email with an email but with a call instead. I didn't answer the phone when he tried to call me, so he left a voicemail and said that they couldn't do anything more without the laptop.

Request your claim be escalated, and see how they respond.