[mothered]

So, instead of emailing me, he called me. He left a voicemail saying that there isn't anything that can be done without physically having the laptop. I can probably email him about a sob story or another reason why I need this laptop asap. Or do you think this is the end of the road?

He left a voicemail saying that there isn't anything that can be done without physically having the laptop

Has he requested a specific carrier/service for the return?

No, I haven't followed up yet, not sure what he wants to do next. As far as he thinks, I don't have the laptop. I'll try to inquire more by email, I will probably just ask what can be done now.

No problem at all, take your time to ensure a smooth process and successful outcome.

Just keep In mind whether he requests shipment with a specific carrier. If not, you can say you've sent It via a given postal service- untracked.