[saint28]

Under these circumstances, they're obligated to address the matter, so wait for their reply.

If you haven't heard anything In the next day or so, send them a friendly reminder.

Gotcha, just wanna say thanks for giving me all of the advice. Really helpful and I hope this SE comes out in my favor.

You're very welcome.

I aim to exhaust every avenue to ensure a successful outcome. As with every SE, the process differs and must be taken one step at a time.

So, instead of emailing me, he called me. He left a voicemail saying that there isn't anything that can be done without physically having the laptop. I can probably email him about a sob story or another reason why I need this laptop asap. Or do you think this is the end of the road?

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Can the corona virus help ? Act sick and maybe they’ll be hesitant to do a RMA

Haha, maybe, but that might raise some other questions too.