[mothered]

just sent the email, will update on how the rep responds.

Please do.

Wow, it's just as you predicted, the rep is asking for another format. The images were initially JPG, so I've already corrupted different PDF's and am in the process of composing the new email.

Good, be sure to comply with their requests and keep sending corrupted files.

I'm hoping that the rep will eventually give In and offer a replacement. If not, the next course of action will be based on their reply pertaining to the corrupted files.