[bag02craso]

Good. The next course of action will be based on their reply.

This Is why they're held responsible for the return of the Item.

Clearly, they have not provided delivery Instructions, so you've complied with their request and (seemingly) sent It using your choice of carrier.

They wrote the following:
Exactly what address did you send it to, what did you write on the label ??  And what company did you use to send it ??

At no time have we instructed you to send your product to us.  My colleague wrote to you that if you had the opportunity to grab the headset again and have the opportunity to send it to us, we can start the process of a service change.  If you do not have an RMA number and a package label from us, you are not expected to send us anything.


Don't have the option to grab a tracking number on the package?  Otherwise, it will be very difficult to track it.

Exactly what address did you send it to, what did you write on the label ??  And what company did you use to send it ??

They're using multiple question marks on the same text, which Is a sign of frustration. They're getting agitated, which Is good news.

At no time have we instructed you to send your product to us.

Nonsense.

Then what's this supposed to mean? Keep the Item or send It? Clearly the latter.

If you have possible to get it back, and then send it to us.

Hit them with this.

I've hit them with this. Currently awaiting their reply. Excited to see what their next move is.