[bag02craso]

What exactly was your last conversation with them?

I wrote the following to begin with:
I just received a replacement for a QC35 II.
When I had used the headset for approximately 20 minutes i became very hot, felt like it burned my skin on the ears and a thin smoke appearing, high distorted sound screeching and it broke my right hearing aid. That cant be right!! I didnt feel safe at home because i have children and the headset may set on fire!!!!

They then wrote:
Of course we will help you.
I believe the best solution for this situation is to do a service exchange.
That means that we change your old product to a new one of the same, to make sure that is not happning again.
This will of course be free of charge for you.
Is this something you wish for?
If yes, just replay and this email.
Then we will start the process.

I told them that I had disposed it for a safety manner because i was afraid the headset would catch on fire.

Then they replied the latest response:
Without the headsett we cant do nothing.
Becouse of our procedure we need your old headsett to exchange it to a new one.
With out the headsett sent to us, we can not send you a new pair.
If you have possible to get it back, and then send it to us.
Then we can do the service exchange.
Thats the only option we have if you want this solved.

Could there be any ways around this?

Have they requested to return the Item with a specific carrier or RMA?

If i tell them that i want to continue and return the item to them, I know for a fact that they will send me a shipping label from the carrier DPD, as Ive just returned another headset in order to upgrade to this current 2. Generation headset.