[mothered]

Gotcha, would you recommend emailing them or would it be better to go straight into a live chat?

I always recommend to SE with the gateway that you're confident with.

For Instance, when emailing, you have ample time to think about your response. Live chat Is Instant, hence It's of the utmost Importance to reply accordingly.

I began with emailing but they had to transfer me to another branch and this branch insists on calling me. Should I take the call or do what I was planning on doing, which was to make it sound as if I'm too preoccupied with other things that I need them to email me instead?

Should I take the call

Are you extremely confident with SEing over the phone?

If so, by all means accept the call.