[unkn0wn123]

Sometimes they do ask you for the invoice, sometimes they don't they may also ask for proof of fault with the item like a video depends who you get sometimes saying the item is a gift so you can't provide a proof of purchase works. But just now I was told that they can't transfer it and that be "since this product has been previously registered we are unable to assist with a replacement. Please contact your retailer for further assistance”."
Is there a way around this?