[mothered]

Or who won't check the box being returned and just give you the replacement?

I've experienced this countess times with "Target", namely when returning Items In-store.

I remember I returned a dinner set (plates, cutlery, etc) and replaced It with a white pages phone book/directory. I went In very late on a Friday at the service counter, just before close of business. They were In a rush to finalize their day's paperwork, and go home In readiness for the weekend. As such, an on the spot refund was Issued.

As you can see, the "timing" played a significant role In the successful outcome.