[Rednaxela1]

and there's no tracking, and there was no signature required is the SE almost guaranteed to work?

Perfect DNA material. They've basically SEd themselves (so to speak).

I believe the company still get a notification on the receipt number saying the item has been delivered

Do remember that a package that's marked as delivered, Is by no means an Indication that you've personally received It.

Given a signature Is not required on delivery, your justification that you haven't personally received It, cannot be declined.

Thanks for the reply. Can the company refuse to refund even if there's no tracking or signature? I don't think it would be a problem if they did because they wouldn't stand anywhere if my credit card provider did a chargeback for the transaction, am i correct in thinking that?

I understand that a small number of companies would send the item without tracking or a signature, but if they do this with an item that's around £400 - £500 for example, something just tells me that they would know it's been delivered. I was also reading that the Royal Mail can notify the seller the item has been delivered even if the company just uses standard 1st Class, but then it just comes back to the beginning i guess where there's no tracking or signature and the company can't prove i received that item.