[kliurkius]

Yes i know that but i don't want the investigation lead to police report.

I understand your position, but do remember that a police report Is not admissible In court, and Is simply used to proceed with your claim.

Do you know if its possible to get a refund in this matter without any investigations? Or it is almost positive that it will lead to one?

What did your last point of contact with the company Involve?

Thank you everyone for responses. After contacting them they asked me to wait another day as they said that the delivery guy might scanned the parcel accidentally and it might be delivered today. If not they will give me full refund or send a replacement. Anyway that was over the phone call and I didn't received any confirmatio e-mail of our discussion.