[unkindworld10]

I ended up stepping back and saying my receptionist was holding the package the entire time and initiated a return that way. The "wrong item" I gave them wasn't purchased from Amazon, so I'm thinking they scanned it and noticed that so that's why they didn't provide the refund.

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Contact the supervisor and persist as hard as you can and stop refunding amazon. Theyre slowly making a comeback now, but are mostly fried up. If all else fails then initiate a chargeback with your bank.

I was thinking chargeback but based on the research, Amazon blocks you from all their services if you do that. So I figured it wasn't worth it.