[mothered]

As I keep mentioning (and will continue to do so where warranted), please provide the weight of the Item.

Depending on the nature of the buckle, If It's light enough, the partial/missing Item method will suffice.

May I ask why the weight of the item is relevant? I've seen people talk about this before but never understood why.

You certainly may ask, and It's my pleasure to answer.

When using the missing Item or partial method, It's based against the weight of the Item. For Instance, you wouldn't say that a laptop that weighs1.5 KG was missing when the delivery was accepted.

In simple terms, the majority of companies cross-check the consignment with the carrier, and If the "dispatched" weight matches the "delivery" weight, then the Item was not missing, hence the SE will fail. If the Item Is extremely light and does not register a weight, then the SE will succeed- namely due to not being able to verify the weight on the consignment.