[mothered]

Yes, they pay ...........

---

i need an excuse to get an immediate refund

Just to give the Impression that you wish to solve the matter, Initially, comply with their request by saying that you will send the monitor. Of course, you'll do no such thing.

Wait a little while, contact them and say that much to your dismay, your brother disposed of the monitor due to not having the need to keep a nonfunctional Item. Apologize and tell them that you'll try and find It In the trash. A day or so later, contact them again advising that you've searched for the monitor to no avail. Your message must come across as being extremely distressed. As such, they'll have no choice but to Issue a refund.

The objective here, Is that you've (seemingly) tried your utmost best to fulfill their request. In actuality, you've reversed the claims process, by manipulating the representative(s) Into serving "your needs", as opposed to you serving "their needs".