[Defeat]

So he charged 5% of the order and then you got a refund via amazon? That's pretty good.

Yeah, but now that I know how to SE I'm now wondering how to do it so I can perhaps make a business out of this

I believe one could use some sort of screen sharing tool, he goes onto your pc and does it from your logged in account, or you log into your account on their pc. Also, with Amazon, you can just put in any number to receive a call so that might be an option too. You'd just have to give them your order # and name on the account (which can be changed whenever) to speak to support. Lastly, I think a lot of them just ask for your login and they do it for you. I'm sure I'm missing for ways though