[Rednaxela1]

Paypal seems to be pretty seperate from the victim company during a claims process. I've had success with this on 4 different accounts now. Process is simply wrong item received>paypal tells you to return the item>you box them and give paypal the tracking number>once the box gets delivered paypal refunds you your money.

So if you purchase a cheap item that they stock from another company, report it to PayPal, if the company refuses a refund, PayPal will issue a refund to the buyer once the item has been updated as returned on the tracking information?

yes, as long as paypal have tracking of the package being delivered to the company, they will refund you, therefore the contents of the package aren't even that important

Do you mean open a case with PayPal beforehand? Or just ship the item back to the retailer as normal with the different item?