[Fate]

Sorry for the late response!
I made a bit of a mistake. They did not contact FedEx yet, but FedEx did say that my package was delivered to the "designated location" for a different package. (Both came in at the same time though) The package was signed by "J.John" which is not me or anyone else in the neighbourhood.

Here is a couple of their responses:

Thank you for confirming. I have emailed the seller in order for them to further assist you with a claim for the lost package. Do allow the seller two business days to respond to the email. A ticket was also submitted in case the seller does not respond to the email sent, in order for my marketplace team to assist with this matter. My team will take 3-7 business days to find a resolution to this issue. I would also suggest filing a police report for this item since it was over $500.00. The police report will help expedite the lost package claim with the seller.

It appears that the seller did not respond to our request for assistance with issuing a claim for this lost package. Lost package claims can take 7-10 business days to process. Likewise, we highly suggest filing a police report since this was over $500.00. Our Marketplace team has reached out to the seller and they should have an update within the next day or so. I really appreciate your patience with this matter. Please keep an eye on your email which is how we will update you with the progress of this issue.

Email:

Thank you for contacting Newegg. This email is being sent to you in regards to an open ticket that was submitted on your behalf.

Case Number: -----
Order Number: -----

We would be glad to further assist you, however, we will need the following information:Can you please confirm if you have received the item from the seller?
The seller has provide Proof of Delivery showing the carrier shipped the item to the correct address. Please see the attached image.


Due to the importance and timeframe of this request, if we do not receive a response within the next 1-2 business days your case will be closed and we will need to open a new case. If you have any further questions or concerns please reply directly to this email, or contact us by phone at 800-390-1119 between 5:30am to 5:30pm. Thank you for your time and patience regarding this matter. Have a great day!


Note:

The attached image is just FedEx's proof-of-delivery. It says where it was delivered to and the date as well as the signature of the buyer