[Dec.vs]

So I tried to partial footlocker for a light tracksuit about a month ago, I signed the forum they asked me to and sent pictures of the “damaged box” to them. I rang up a couple times complaining that I haven’t received any info on the case in hand. I’ve finally had an email saying this.
“Upon further investigation, the courier has confirmed that the delivery was correctly shipped out with no damage or wight discrepancy.

I understand this is not the outcome you were hoping for and I apologize about any inconvenience caused.
The case opened has been examined as thoroughly as possible and will now be closed without the option to reopen it unless new information is presented. ”

Where can I go from here? What should I say to make sure I can succeed in this SE. Any help would be greatly appreciated thank you.