[mothered]

It's difficult to provide conclusive advice, with the minimal Information at hand.

What's the Item, and who's the company?

I don't know how to box them and I'm afraid I'll fuck it up

Having this attitude, has failed the SE before It got a chance to begin. "Confidence" Is a vital commodity when SEing, and makes all the difference between success and failure.

If the Item Is light and compact, boxing Is extremely simple, hence my request for the Item's details.

Yeah the Item is 8oz. Thats what it says on the shipping label. They're asking ask for just the item. What I am sending back is just an Anker Liberty Neo

Judging by your reply, the Item weight Is around 227 grams, which can well and truly be boxed.

On what grounds are they requesting the return of the Item?