[moneymaker6660]

Been told without ID they can not proceed with the investigation with out ID.

Oh yes, this happened to me?
Is this your first refund with Zalando at your own address? How much was your order total?

This ain’t the first refund I’ve done with them, that’s is why I’ve used and different last night and a different address. The order is £1100+ trying to refund about £700 of it. I honestly don’t see how I can get around the id part if I used different details to my own.

I thought similar when it to the ID part but they still accepted it. The name address was different. However, my order wasn't as close to the amount of yours. After you send over the ID they'll process your refund but it will likely be your last due to the fact they've got your address and photo id.