[moneymaker6660]

They've certainly stepped-up their claims management.

I'm very Interested In the nature of the OP's missing Items, and whether It was that which most likely triggered the Investigation.

It was just some items of clothing nothing that would be a huge problem

As you're aware, the weight Is of the utmost Importance when using the missing Item method.

If It was significant and they cross-checked the consignment with the carrier, It may well be the cause of the Investigation.

Yeah, it would have definitely registered as a significant amount missing, however, they didn't really care until recently. They would give out refunds willy nilly. But with this recent change, this is probably their new protocol I guess.