[mothered]

When I called to complain about this, they told me I'm not guaranteed 100% of the speed

There Is no ISP, that can guarantee nor provide It's "peak" speed at 100% on a "consistent" basis.

I don't expect the peak speed 24/7. I expect 75% of the peak speed to occur the majority of the time. What I do NOT expect is the minimum speed twenty-four-fucking-seven. Anyone who offers 20% of 5 mbps 99% of the time should not advertise it as 5 mbps to begin with.

Imagine being advertised a car that can, maybe, once in a blue moon reach 50 mph but you'll only hear about the "can, maybe, once in a blue moon" part after you already spent 40 grand on it.

These pieces of shit should be prosecuted.

I totally agree, my post was more so stating a fact, nothing more.

Ultimately, you're paying for a service that fails to deliver as per the contractual agreement.