[ItsAras]

@mothered Broooo. They are so stupid.
I told them to direct me to senior, manager or a guy with proper English skills.
All they do is copy and paste the same email
I think they are just lazy and do nothing there...
I tried to open another live chat and told to escalate it to someone experienced the same female responded

I find calling is always a better choice.

This ^

Due to the need to follow company guidelines, they will not prematurely terminate the call, so do not get off the phone until your Issue has been solved.

They can't call me as they don't support my country, I don't want to call them because it's expensive.

They are still copy pasting this:

Dear Customer,

you informed us that you did not receive all items from your order # xxxxxxxxxxxxxx.

The investigation has shown that the shipment has been delivered completely to the correct address and therefore we can't issue a replacement or a refund.

In case that you wish to pursue this matter we recommend that you report it to the police accordingly. If the case cannot be clarified by the police please contact us again and send a copy of the file by e-mail, including the file number and police station.

We thank you for your understanding.


I tried to tell them and argue but they are brain dead.