[mothered]

you informed us that you did not receive all items from your order #304-

The investigation has shown that the shipment has been delivered to the correct address and therefore we can't issue a replacement or a refund.

The thing is I told them there was no product in the package... I know I received it.

Their claims management Is very poor.

You've claimed that you did not receive the "Item", so what relevance Is the delivery confirmation? I suggest asking them this very question.

I think they are stupid or smth, I messaged them I received it but there is nothing inside it and what does it have to do with the successful delivery. They just copy and paste the same thing over and over again

It's totally unacceptable.

Request that your claim be escalated to a senior level.