[mothered]

Because they know what Bill looks like but dont know where he lives. Also Bill used a vpn when ordering

This Is contradictory.

Was It done by physically entering the store, or solely online?

He ordered online but came in physically to pickup the item.

Now It makes sense.

Aside from his physical appearance (which he should've masked with a cap, beard and glasses), there's no Identifiable Information that could lead to an apprehension and arrest.