[tedownyiskinm]

Wait a day or 2 then reply back saying you drove to the store and was told you would need to speak to Logitech to get a replacement. You asked to speak to manager as you have just driven X number of hours but there was not one in the store and you was passed to the assistant manager who confirmed what the original member of staff had said. Explain that having driven a total of X hours and have still not got a replacement and you are disappointed, angry and out of pocked in fuel/travel costs. Logitech should then start the RMA process.

I have used this explanation multiple times with success.