[Nyx]

Useful tip, but the ordeal you had to go through to find it was shitty. Weird that they accepted a US agency though when neither of you lived there, but I guess the support rep isn't really gonna question "government documentation".

I find it pretty weird too but this could be very useful. Could this be a way to get refunds and SE's done straight away?

Potentially if you were asked for a police report this could be used as a last resort to save your SE. It would have to be tested though for me to confirm.