[Kevin123]

It's not a matter of logic, but rather following company protocol with claims management.

I am going to focus on one word you said. PROTOCAL. Not is all as it seems when it comes to terms & conditions. If it was I would gotten my refund from Argos. Their terms & conditions state "We're sorry if the parts in your order are missing or wrong. Just get in touch and we'll put everything right..."

You were not adamant, and did not push your SE hard enough to obtain a refund/replacement. In fact, they SEd "you", by not being complaint with their terms.

Terms & conditions are there for a purpose- to fulfill claims as stated.

Believe me I did and then I was told to PayPal dispute the payment as everything on their system is telling them it was delivered.