[mothered]

It's a cheap & light item that they delivered tracked but not signed for.

What's the Item In question, Inclusive of It's exact weight?

If It's light enough not to register a weight on consignment, the "missing Item" method will suffice. Given there's no signature required on receipt of goods, the DNA Is best suited. Do note that just because an Item Is tracked and marked as delivered, by no means does It conclude that you personally received It.

NGL I don't think refund jobs are generally done by logic. They either work or they dont. Zalando is a great example of a company that has nothing to do with logic or weight.

It's not a matter of logic, but rather following company protocol with claims management.

Companies "do" cross-check details, hence countless threads requesting assistance due to an Investigation opened as a result of weight Inconsistency.