Questions About Amazon Security/Policy/Structure 05-24-2019, 06:50 PM
#1
Hoping if anyone can answer any of the following just fire away and answer to that specific question. I think the answers are helpful for everyone.
1) When talking to customer service, often the buyer is transferred to an "appropriate team member". So in this case lets talk about refunds. Is there a refunds team? Is the leaders (supervisors) of that team limited to that team? Or is the leadership team dealing with multiple areas not just refunds?
2) Roughly how many people are on the leadership team for refunds?
3) Are refunds handled by a centralized team or is it authorized and handled by the returning fulfillment center?
4) Can any customer service rep issue a refund? Or is a higher level of customer service personnel required to authorize certain refunds?
5) In a fulfillment center, are the returns and FBA sellers inbound inventory handled in the same area or are they separate? Do they enter into the building at the same dock or does UPS deliver returns and FBA to different part of the building?
6) Is there any way to pay off staff so they can tell me any and all notes/security issues/flags that are associated with a buyer account? (I've heard of chinese blackhat websites that offer this service)
7) FBA sellers complain about lost, damaged, incorrect inventory being checked in. Does this happen with returns as well? At the same rate?
7) How many returns does a return center like (TUS1 06 Amazon), Phoenix, AZ, lex1 02 amazon), Lexington, KY, receive daily?
1) When talking to customer service, often the buyer is transferred to an "appropriate team member". So in this case lets talk about refunds. Is there a refunds team? Is the leaders (supervisors) of that team limited to that team? Or is the leadership team dealing with multiple areas not just refunds?
2) Roughly how many people are on the leadership team for refunds?
3) Are refunds handled by a centralized team or is it authorized and handled by the returning fulfillment center?
4) Can any customer service rep issue a refund? Or is a higher level of customer service personnel required to authorize certain refunds?
5) In a fulfillment center, are the returns and FBA sellers inbound inventory handled in the same area or are they separate? Do they enter into the building at the same dock or does UPS deliver returns and FBA to different part of the building?
6) Is there any way to pay off staff so they can tell me any and all notes/security issues/flags that are associated with a buyer account? (I've heard of chinese blackhat websites that offer this service)
7) FBA sellers complain about lost, damaged, incorrect inventory being checked in. Does this happen with returns as well? At the same rate?
7) How many returns does a return center like (TUS1 06 Amazon), Phoenix, AZ, lex1 02 amazon), Lexington, KY, receive daily?
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