[mothered]

I'm usually no help when it comes to this sorta thing but I'll try and use my basic human skills. Why send in a corrupt image of the monitor? What did you tell HP the problem was?

As @mothered explained earlier, you keep sending them corrupt images in the hopes that they'll believe that you're giving your utmost effort to send them a picture and will eventually give up on requesting a picture of the product (which you of course don't have to send a picture of).

Precisely.

Just adding to It, send the Images In a different file format each time- with the Intention that you're (seemingly) doing everything possible to resolve the matter.