[Checkpoint]

Hello ladies and gentlemen. I recently just figured out that Amazon Prime now is even easier to SE than regular Amazon. So the basic methods you'd normally use also apply for prime now. I will describe the past two SE's I have done with prime now and the methods I used.

Just for clarification , I am referring to their two hour delivery service that they offer. What items they stock depend entirely on where you live. You also need prime to do this.

My first SE from Amazon prime now was a Ryzen 7 2700x. It arrived in 3-4 hours. An hour later I phoned their support and told them that I received the wrong item. The wrong item I told them that I had received was a box of broken glass cups. Instantaneously I was offered a refund on basis of wrong item received and I did not have to send anything back.

My second SE was a Xbox One Elite Controller. For this one I switched it up and also ordered amazon brand batteries along with it. It came in , phoned support and told them that the controller was missing from the package.  I was offered a refund instantly.

From what I've seen , prime now independently contracts couriers so perhaps that is the reason they are inclined to refund instead of replace. Since there is no UPS/USPS/Fedex , any mistakes made in the order are pinned on Amazon. I say this because both times I have done this , there was no indication of the representative looking to conduct an investigation or contact the courier and ask for their take on the matter. I probably spent a combined 4 minutes talking to Amazon for both orders. It also helps that each time you do SE to dress differently. Don't wear the same outfit when receiving the package, try wearing shades to help reduce your profile , change up your hair a little bit to make you harder to recognize etc.

As always , time the SE and make sure not to use the same information to keep them guessing.

https://imgur.com/a/FspzHRP - Ryzen 7 2700x
https://imgur.com/a/S6ONRk1 - Xbox One Elite Controller

I know this is an old post, but maybe I could ask: what do you exactly mean by change informations?