[Nyx]

Update:

Went really easily actually, contacted customer service via their live chat option. Told them the glass was broken in the box, so i didn't risk pulling it out/cutting myself. I was told to discard the package and I could get a replacement sent out but asked for a refund since "i needed it for an anniversary gift that night".  Got my 5 oz cologne and all my money back!

It doesn't get any easier than this.

Some representatives (as In this case), simply take the customer's word for It, so the SE's complexity (or lack of) does depend on the nature of the rep. Good work.

Got to love getting either a very new rep or a very apathetic rep who are willing to basically just give you free things.